Sephora Reviews
Sephora has an overall rating of 4.6 based on 57 reviews. Customer feedback on Sephora is mixed: Sephora reviewers highlight positive aspects like wide product selection, helpful customer service, frequent sales and promotions, user-friendly website, which strongly appeal to beauty enthusiasts, makeup lovers, skincare aficionados, gift shoppers. However, Sephora is often criticized for its high prices, shipping delays, limited product availability, occasional customer service issues.
57 reviews
5 Stars
18
4 Stars
4
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How would you rate Sephora?
All Sephora Reviews (57)
AndreaLuallen
May 03, 2026
"Surprisingly easy to manage"
I’ll admit, I expected changing my subscription to be kind of annoying, but it really wasn’t. I moved my delivery date and skipped a month without any hassle. Everything was easy to find in my account, and there weren’t any weird hidden steps or need to call support, which I definitely appreciated.
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shawn1986
April 30, 2026
"Used my gift card on Sephora and it..."
Used my gift card on Sephora and it went through fine. Nothing complicated really, added it at checkout, it took the balance off right away, and I was done quick. No weird issues or anything.
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HoaRay
April 27, 2026
"A tiny miracle for my sensitive skin"
My skin is basically a drama queen, so I have to inspect every ingredient like I’m solving a mystery. sephora made it so much easier because the allergy info and reviews were right there, which felt like a lifesaver. I found what I needed without spiraling over every product, and my order showed up perfectly fine. Easy 5 stars from me
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debra_Kirksey02
April 21, 2026
"Pretty easy to use"
I found my foundation quickly, and checkout was simple. Nothing glitched or got weird for me, so overall it was a smooth enough experience.
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Don_liang85
April 12, 2026
"Good products, but shipping can be slower than others"
The products were good and everything arrived in decent shape, so no complaints there. The only thing is the shipping took longer than I expected, especially compared to some other places I’ve ordered from recently. I’d still order again, but I’d probably plan for a little extra wait time.
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RogerBuckner
April 12, 2026
"Easy order, no issues"
Grabbed my usual moisturizer and a perfume mini from Sephora since they were actually in stock there. Checkout was quick, nothing got canceled, and my package showed up with everything in it. Happy with it
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WARD
March 21, 2026
"My sephora login has been easy overall..."
My sephora login has been easy overall, and my snap judgment is that it feels secure. I like that it double-checks things when I’m signing in from a new device because it makes me feel better about having my info saved there.
The only reason I’d knock it down to 4 stars is that the verification code is slow to show up sometimes. It’s not a huge problem, but when I’m just trying to get into my account quickly, it gets a little annoying
The only reason I’d knock it down to 4 stars is that the verification code is slow to show up sometimes. It’s not a huge problem, but when I’m just trying to get into my account quickly, it gets a little annoying
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Anna-lovell
March 06, 2026
"Felt like getting advice from a friend"
I stopped in because I had no clue what foundation shade to get, and the beauty advisor was so helpful. She really listened to what I was looking for, matched me quickly, and didn’t make me feel pressured to buy a bunch of extra products. She also gave me a few easy tips for my dry skin, which I appreciated because my sister deals with the same thing and we’re always comparing products. It felt more like getting advice from a friend than a sales pitch. Super nice experience, and I’d definitely go back.
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hello_beatrice962
February 21, 2026
"Actually really nice"
I wasn’t totally sure what to expect, but the products feel really nice and kind of… just better than I thought they’d be. They worked well right away, and I was a little surprised. Simple, but good
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robertkramer6241
February 19, 2026
"Super easy pickup!!!"
I ordered online and was able to pick it up the same day!!! The girl at the counter was really nice, and my bag was already ready when I got there!! No standing around or waiting, which was awesome!!!
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hello_cole354
February 11, 2026
"Fair Prices and Nice Extras"
I thought the prices were fair, and the samples made the whole thing feel like a better value. It’s always nice when you feel like you’re getting a little extra for what you paid.
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lura1997
February 05, 2026
"Super quick delivery and nicely packed"
I ordered a few things and didn’t expect them to arrive so fast. Everything showed up sooner than I planned for, and the box was in great shape with no dents or damage. I especially appreciated that the items were packed neatly inside instead of just tossed in. Really happy with how smooth and quick the whole order was
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lanpowell1460
January 23, 2026
"Always Find What I Need"
I can be impatient when I’m shopping, so I appreciate that I usually find what I came for right away. And somehow I always end up spotting a few new things I didn’t even know I wanted.
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MichaelPage_79
January 21, 2026
"I got one shade wrong, but…"
I got one shade wrong, but literally everything else was fine. Not a big deal, and the rest of the order worked out okay
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jacqueline1995
January 21, 2026
"Good shade match, but instructions could be clearer"
The shade finder got me close, though the color ended up being just a tiny bit warm on my skin. Overall it worked well, but I was expecting the instructions to be a little clearer so I felt more confident picking the right shade.
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harold1981
January 13, 2026
"Delivery was okay, but tracking and verification were annoying"
My order did show up fine, so I’ll give them that, but the delivery took longer than they said it would. The tracking barely updated, which was frustrating since I was waiting on stuff I actually needed. On top of that, having to deal with repeated verification was annoying and felt unnecessary. Not the worst experience ever, but definitely more hassle than it should’ve been.
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javier1972
January 09, 2026
"It ended up taking a lot longer…"
It ended up taking a lot longer than I thought it would. I understand delays can happen, but the wait was frustrating. Overall, it left me feeling a bit disappointed.
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James-puskar
January 06, 2026
"Quick delivery, but I was nervous after paying"
I’ll be honest, after I placed the order and paid, I had that little moment of doubt wondering if everything would actually show up right. But my order came quickly, and the samples were actually things I wanted to try, which was a nice change. There was also a small gift in the box that I wasn’t expecting, so that made it feel a bit more fun. Overall, it turned out to be a good experience ordering from Sephora.
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JeniferBrown_16
January 03, 2026
"I really appreciate being able to see the..."
I really appreciate being able to see the ingredients clearly before I buy something. It makes the whole decision easier, confusion about what’s in a product feels totally preventable when the info is laid out this plainly
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glen.Norton
December 26, 2025
"Sephora’s product suggestions are usually pretty..."
Sephora’s product suggestions are usually close to my taste. Every now and then something feels a little random, but I’ve actually found a few skincare products I really liked through it 🙂
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Sephora Q&A
Yes, i'd like to write about josie maran milk. i have been using for a year now, i know exactly how long the bottle last. lately i have been cut short, i bought a brand new bottle and had it on a scale by a professional hairdresser ( as he uses an electronic scale to mix formulas) surprisee! the bottle itsel weights 100ml ( had several empty ones) with the product is supposed to weight 130ml. surprise! it doesn't. mine weighted a whopping 21 ml! i will return it or buy it but will have it to verify that we're actually buying the expensive 30ml for $50+ ** disappointed**
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Very rude customer service.
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I would like to change my face moisturizer. i'm now celebrating my 40th birthday and noticed that my over the counter products aren't treating all my skin needs. do you provide consultancy? if the product you recommend doesn't work, can i return?
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What do u think customer expectations are before heading down to sephora ?
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My order was cancelled and wasn't refund.. and have not anly response from sephora wtf??
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